TAKE GOOD CARE OF YOUR SHOES
You are hopefully now the owner of a quality product from Topaz of Norway.
Take good care of your shoes. Doing so, you will enjoy your footwear for many years. All our products are made from natural products, and it is important to take some precautions:
- Sealskin shoes should not be treated since the sealskin has a natural layer of fat that prevents the shoe from absorbing water
- Cowhide shoes should however be treated with waterproofing spray periodically.
- The boots are not waterproof. If they are used in rainy weather, both two cold isolation insoles should be taken out and dried.
- If the boots are muddy, wipe them with a damp cloth and brush them with a soft brush.
- Do not dry boots with heat! The skin will dry out and will not be as durable. This applies to all footwear made of leather.
- Do not take your shoes off by inserting the tip of one shoe against the heel of the other. The hair will then quickly fall off.
WARRANTY
Topaz provides a standard two-year warranty on manufacturing defects, but will repair your shoes free regardless of age, as long as it is still possible to do it. You just need to send us a picture of them first to post@topaz.no. After you get a confirmation from us that it is possible to repair them, you can send them to: Fabrikkgata 10 G, NO-3830 Ulefoss – Norway.
RETURN
14 Day Return Policy – Unused Products Only
Returns are only accepted within 14 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.
Topaz of Norway reserves the right to charge a fee if a shipment is not collected. This fee covers our costs when processing the return.
FIND YOUR SIZE
SHIPPING
Shipping fee worldwide is included in the prices.
P.S.: Your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient’s responsibility. Please read more here before you place your order!
EXCHANGE POLICY
As long as the shoes have not been used and are in perfect stand, customers can just return them to Topaz Arctic Shoes AS at Fabrikkgata 10 G, NO-3830 Ulefoss, Norway and we will change to a different size/model or refund the money.
QUESTIONS?
If you have any questions or discover any errors in your footwear, please call us at +47 35 94 90 80 or e-mail us to info@topazofnorway.com